Frequent Q&A

Hello, you can watch all the tutorials videos of the watches here.

 

Q: When can I receive my product?

A: We will deal with your order the next day once you place your order. If there is not a shortage of the products, you normally will get the goods within 5-10 days.

We would like to inform you that the timespan of the delivery may take longer because of the lack of the products or the problem of delivery companies including the bad weather, long weekends or the customs inspection, etc.

Besides, it also takes much longer to deliver the limited products for the special sales. If you urge to get the goods in some special days, please ask the customer service officer in advance.

 

Q: I have received the watch. Can you tell me how to log in to the website with a warranty code number?

A: Theodora’s warranty tutorial:

  1. You will get your order with a warranty code on a small black envelop which can log in to our website. 
  2. Log in to our website and choose your “account” where you can find the “warranty status” section.
  3. Please enter your watch warranty code and save changes.

Product Information: Dial

Q: Is Apollo a real chronograph?

A: Yes, Apollo is a real chronograph.

 

Q: What material is the watch glass made from? Does it scratch easily?
A: It is a mineral crystal. And it seldom scratch unless with the sharp objects.

 

Q: Are your watches waterproof? 
A: Our watches are 3ATM water resistant. They are suitable for everyday use. But not suitable for showering, bathing, swimming, snorkeling, water related work and fishing.

 

Q: Will your watch fade after using for a long time?
A: Normally it won’t fade easily if you keep it dry and clean it with a silver polishing cloth because our watches are IP vacuum plating.

 

Q: Which material is used for the watch case back? Does it make any allergies? 
A: The watch case back is made from stainless steel. The watch frame is rose gold plating which is not easy to cause allergies.( Our watches are IP vacuum plating which is not easy to cause allergies. Conform to the standard made by European Union to preserve the environment. )

 

Q: Will your gold frame watch fade easily?
A: Normally it won’t fade easily if you keep it dry and clean it with a silver polishing cloth because our watches are IP vacuum plating. However, remember that people’s sweat containing acid may affect the plating of the watch. Putting the watch in a humid place may also cause the same problem. Please clean it routinely.

 

Q: Where is your watch made? 
A: Our watches are designed in Taiwan, made in China but with the Japanese movements and assembled in Taiwan. We also do the quality control job in Taiwan.

 

Q: Does the battery of the watch last for a long time?
A: It will depend on different people because everyone doesn’t have the same habit to use. But we offer lifetime battery replacement.

 

Q: How to adjust the time of the watch?
A: Pull the crown to the right until a sound" Click" is heard. And then you can start to set the correct time.

 

Q: How to adjust the time of a chronograph?
A: The button on the top right-hand side is to adjust the week. And the button on the lower right-hand side is to adjust the date.

 

Q: Why is the date on the watch not correct? It becomes faster. How to fix it?
A: You may accidentally press the button on the lower right-hand side which is to adjust the date.

 

Q: Why does the watch stop working? Is the battery dead? 
A: You should check the things below first:
1. Have you dropped your watch recently? Or have other physical damage when you wear the watch.
2. You may touch the crown of the watch when you are doing some activities in daily life. Please make sure that you screw down the crown.

 

Q: Is the watch easy to fade after use? 
A: We recommend you clean it routinely with silver polishing cloth. However, remember that people’s sweat containing acid may affect the plating of the watch. Putting the watch in a humid place may also cause the same problem.

Product Information: Strap

Q: What is the size of the watch strap? 
A: Most are 20mm watch straps but only square watch straps are 16mm.

 

Q: I got the watch yesterday. But is it normal that the crazy horse leather strap is already faded?
A: The crazy horse leather is made by applying a special kind of wax to a full grain leather cowhide surface. The leather which directly is dyed colors has natural color changes and its shade gives it the antique, vintage appearance. Some people may be allergic to the leather or the leather dye. If you do not want it, we can help to change to the genuine leather or the Milanese one.

 

Q: Which one is not easy to fade, the crazy horse leather or the genuine leather strap?
A: Normally, the genuine leather strap won’t fade easily. And the crazy horse leather might fade a little bit but it is normal because of its making process. It won’t happen again after using for a while.

 

Q: How to maintain the leather watch strap? 
A: Basically, please do not constantly get in touch with water or it might weaken. And it may have bad smells or cause fading if you don’t air-dry the strap right away after touching the water.

 

Q: Can I wash the watch strap?  
A: We do not recommend you wash the leather watch strap because it may cause to fade. It is better to buy the leather oil to clean it.

 

Q: Does the watch strap fade?  
A: The crazy horse leather is made by applying a special kind of wax to a full grain leather surface. The leather has natural color changes and its shade gives it the antique, vintage appearance. Some people may be allergic to the leather. Every strap is unique. The Milanese one is IP vacuum plating. It is also normal that the strap may fade a little bit. Please keep it dry and maintain it with silver polish cloth. Remind you that watches are consumables. Always welcome to buy a new on in Theodora’s.

 

Q: Can I change any types of the watch for male size?  
A: You can buy all the watches in Theodora’s with different kinds of straps. The size is all the same so you can choose the dial and the strap.

 

Q: Can I buy your strap and use it with other brands’ watch’s dial?  
A: As long as your watch’s dial size is available for our straps, you can buy any types of straps in Theodora’s.

 

Q: What is the anti-shedding watchstrap?
A: The anti-shedding  watchstrap is an anti-shedding design. Here is the tutorial video.

 

Q: Can you help me cut the strap? 
A: We cannot cut the strap but you can adjust the length. Here is the tutorial video.

 

Q: I still think that the size of the crazy horse leather watch strap I bought is too big. How to adjust it?
A: We cannot cut the crazy horse leather watch strap but you can take the help of a local watch maker or strap manufacturer.

 

Q: I still think that the size of the Milanese watch strap I bought is too big. What can I do?
A: We cannot cut the Milanese watch strap but you can try to adjust the length with a small tool. Here is the tutorial video.

Product Information: Accessory

Q: Does the rose gold bracelet (metallic part) fade for a long time?
A: Basically it won’t fade easily if you don’t constantly getting in touch with water.

 

Q: Can a female wear the male bracelet? 
A: Of course. But the size of the female bracelet and male one is different. The bracelets are all fixed size.

 

Q: What is 316 stainless steel?
A: 316 stainless steel is anti-allergic. It may fade if the bracelet constantly gets in touch with water because the bracelet is plated with colors.

 

Q: Do you have the bracelet for kids aged two years old and above?
A: Yes, we do. The size of the bracelet is 10-12cm. You can measure your wrist first before you place the order.

 

Q: Can you mark a word on the cuff?
A: No, we currently don’t offer any word carving service.

 

Q: Do I need to use a tool to adjust the cuff?
A: No, you don’t need a tool to do that. The cuff is made from 316L stainless steel with high hardness. Bend it with your hands to adjust the cuff's size.

 

Q: The size of the bracelet in the watch & bracelet combination is too big. Can I change it?
A: No, we can’t change another one to you because our bracelets are all fixed size. But the cuff is available to adjust the size. Here is the link.

 

Q: Is the baby bracelet made from steel? Are babies allergic to them? 
A: Our baby bracelets are made from the anti-allergic 316 stainless steel. However, it depends on different people. We cannot guarantee that no one will be allergic to the bracelet. So please take it down if you have any allergy.

 

DELIVERY

Q: How long does delivery take? How can it be?
A: It takes about 3-10 days to deliver (not including the holidays) if the product is in stock.

 

Q: Do you wrap the product for the customers?
A: We all put the watches in the gift boxes and pack them with bubble wrap. And then put them into the paper boxes with a gift bag.