After Sales Service

Theodora’s is a Taiwanese brand which was established in 2017. This is the website for customers from abroad. The service areas include Malaysia, Singapore, Hong Kong and Macau. We will provide more service in more countries. Please stay tuned for more information.

 

  • Please use warranty code number to log in the system in our website once you receive the watch within 15 days. Every watch has a one-year limited warranty (not manmade defective).
  • Every accessory has a three-month limited warranty.

 

Theodora’s warranty tutorial:

  1. You will get your order with a warranty code on a small black envelop which can log in to our website. 
  2. Log in to our website and choose your “account” where you can find the “warranty status” section.
  3. Please enter your watch warranty code and save changes.

WARRANTY

Watch with one-year limited warranty: 
During the period of the warranty, you can send the watch back to Theodora’s to repair and change the battery for free except the man-made damage. However, we still offer the paid repair service. (Customers have to cover the shipping fee back and forth.)

 

Accessory with a three-month limited warranty:
During the period of the warranty, you can send the accessory back to Theodora’s to repair for free except the man-made damage. However, we still offer the paid repair service. (Customers have to cover the shipping fee back and forth.)

 

Theodora's Official Facebook Page (For Foreign Customers)

Customer Service For Foreign Customers : Click Here

Customer Service Hours :  GMT+8,9:00-13:00、14:00-18:00

Returns & Exchanges

  • Only accept to return the faulty products.
  • Free return within 15 days : if you receive the faulty goods or the wrong orders, you can take a picture and send it to Theodora's (official Facebook page)in 15 days. There will be the staff to refund your order after the confirmation. The refund will be back at your “Store Credits”in your account and you can use it next time.
  • We don’t offer the service of the returns and exchanges because the international delivery is much more complicated. Please confirm the order again before the checkout. We will also check and pack the order carefully before we deliver it.