Order Information

Theodora’s is a Taiwanese brand which was established in 2017. This is the website for customers from abroad. The service areas include Malaysia, Singapore, Hong Kong and Macau. We will provide more service in more countries. Please stay tuned for more information.

 

To celebrate this website start-up, get 10% off everything in the Theodora’s. 
Free shipping for orders over USD30.00.

 

Q1: First-timer
A: It is pretty simple and safe to buy things in Theodora’s. Just click what you want and add it in your shopping bag. Then confirm your order and fill out the form to sign up for an account.

Q2: Sign up/ Register
A: You can directly sign in/ register and buy anything in Theodora’s.

Q3: Sign up with Facebook
A: You can sign up with Facebook.

ORDER INFORMATION

  • Payment method: credit card, convenience store pickup, Google Pay, Apple Pay
  • Delivery : ACS Worldwide Express,S.F. Express 
  • The Receiver’s information must be accurate or you cannot get the product you order. You have to give your English name on the passport and the address correctly. If the order cannot be delivered properly or refused to take, you have to pay the additional shipping fee. Besides, if the redelivery happens for more than three times, the order will directly cancel. It is the same case with the refusing the package. The refund minus the original shipping and other related import duties will be back at your “Store Credits” in your account and you can use it next time.
  • You won’t receive the receipt according to the business laws in Taiwan.  
  • Your order will arrive about 3-7 days and it depends on different areas. The delivery might take longer because of the customs inspection, etc. If there is an extra customs charges, please be aware that the customer has to pay for it.

Returns & Exchanges

  • Only accept to return the faulty products.
  • Free return within 15 days : if you receive the faulty goods or the wrong orders, you can take a picture and send it to Theodora's (official Facebook page)in 15 days. There will be the staff to refund your order after the confirmation. The refund will be back at your “Store Credits”in your account and you can use it next time.
  • We don’t offer the service of the returns and exchanges because the international delivery is much more complicated. Please confirm the order again before the checkout. We will also check and pack the order carefully before we deliver it.
  • The colors do not look the same in different devices such as cellphones or computers. So when you receive the order, you may have a slight color difference problem. Besides, every genuine leather strap may not have the same color due to the leather-making process.If it concerns you a lot, please ask the customer servicer for the detail of the product. The customer servicer will help you take the pictures of the product you want.

Delivery information

 Malaysia, Singapore (stayed tuned for more counties):

  • Delivery: ACS Worldwide Express  (About 3-7 days)
  • Shipping Fee: USD12.50
  • Discount: Free shipping for orders over USD30.00.

 

Hong Kong:

  • Delivery: S.F. Express  (About 3-7 days)
  • Shipping Fee: USD5.00
  • Discount: Free shipping for orders over USD30.00.

 

Macau:

  • Delivery: S.F. Express  (About 3-7 days)
  • Shipping Fee: USD5.00
  • Discount: Free shipping for orders over USD30.00.

Customs duties & Import taxes

  • Customs charges or import duties will be responsibility of the customer to cover.  
  • Because the customs policies and import duties vary widely from country to country, we, Theodora’s, can’t control the cost. If you need to know the details, you can contact the local customs office for more information. 
  • Once you need to pay the customs charges, there will be someone from the local customs office to inform you. After paying the customs charges, you can get the products.

Theodora's Official Facebook Page (For Foreign Customers)

Customer Service For Foreign Customers : Click Here

Customer Service Hours :  GMT+8,9:00-13:00、14:00-18:00